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Delivery Charges

How long will my order take to be delivered?

Difficulties using PayPal

Paying by Credit/Debit card

Order Process

Fabric letters

Why buy your letters from us

Caring for your letters

Privacy Policy

Order Cancellations

Returns and Exchanges

You must enter your 'Bill To' address for your shipping to be calculated.  Once you have entered your address, you will be able to select your shipping method from the available options.

At the Fabric Letter Company, we believe in an honest pricing structure for shipping, and our postage costs are a true reflection of the cost to us.   Shipping prices are calculated by weight. 

We aim to dispatch all orders within 7-10 working days of receiving payment.  During unusually busy periods we will occasionally exceed this, and a banner will be displayed on our website giving updated lead times.

Shipping is automatically calculated during the checkout process for the most popular shipping destinations including Ireland, USA, Australia & Canada, and if you would like a shipping quotation before you purchase, please contact us.

All of our orders are packaged carefully to ensure they reach you in perfect condition.  In order to recycle our foam off cuts, these are sometimes used in the packaging of our letter orders.

  Q How long will my order take?

Orders are made to your requirements and dispatched within 7-10 days.

Urgent orders can sometimes be accommodated, but these must be agreed before purchase to ensure we have sufficient working time in our schedule.  All urgent orders will also need to have selected the courier option at checkout to ensure a speedy delivery once we have dispatched.

Once dispatched, please allow 3-5 days for Hermes deliveries, you will receive an email from Hermes, with tracking information so you can follow its progress.  UK Mail deliveries are next working day after dispatch.

For European and International deliveries, please allow between 5-10 days for delivery after your order has dispatched.

Checkout

 Q I am having problems paying through Paypal

Payment problems usually arise when the billing name and address that you give us do not match the billing name and address on your credit card or Paypal account. If you are having problems please check the billing information. To do this, make sure that you are logged into your account then go to Billing Information. You can also find this by clicking on the 'Account Maintenance' link, and clicking on account information.

If you are using someone else's credit card (with their permission of course!), please make sure that the billing information matches their details. You will be able to set up a separate shipping name and address during the checkout process, which you can use to give your own details.

Sometimes customers get a message from Paypal saying "PayPal does not allow your country of residence to ship to the country you wish to" when they try to make a payment.

This seems to be because the country information with which you signed up to your account with us is not the same as that with which you registered your Paypal account, you need to make sure that these are the same. If you they are different, you can edit this by logging into this site, clicking on 'account maintenance' (above the logout button), and then 'account information'. You can edit your country from there. Then save your information, and then place your order again.

  Q I don't have a PayPal account. Can I still purchase Fabric Letter Company products?

YES, You do not need a PayPal account to use our shopping cart.  When you get to the PayPal log in screen, select the 'Pay with a debit or credit card' option which is shown below the Paypal login boxes.

Order Process

  Q What do the order status stages mean?

'Unpaid'

No payment was received for your order. If you wish to pay via personal cheque please let us know as this status will be updated when the payment has cleared.

'Cancelled'

Your order has been cancelled either by your request, no alternative payment method has been agreed or we have not received payment via the PayPal payment system within 3 days of order placement. Please contact us if you wish to re-open a cancelled order.

'Refunded'

You have request a cancellation of your order and funds have been reversed.

'Confirmed'

Your order has been placed and we have received cleared funds.

'Materials Allocated'

The materials for your order have been allocated and are being prepared for manufacture.

'Production'

Your order is currently being made in our workshop.

'Packing'

Your order is complete and is being prepared for shipping.

'Shipped'

Your order has left our premises and is now with our shipping partner.

You can check the status of your order at any time by simply logging to your account and select 'Account Maintenance' then click 'View' under the Order information title.

Fabric letters

   Q Can letters be hung above my child's bed or cot?

We recommend that Letters are placed well out of the reach of children.  Our letters have a saw-tooth mounting hook pre-attached although if letters are placed where they may be knocked, or reached, we recommend the fitting of screw in fixings that can be more securely attached to the wall.

Q I've seen other fabric letters on the high street , what makes these ones different?

at the Fabric Letter Company you get to choose the fabric you want for each one of your letters, you are not just limited to the one single fabric that is on offer in the high street shop for a given letter of the alphabet. You also have the option to have your letters embellished with flowers or buttons at no extra cost.

  Q So what are your letters made of?

Typically, most fabric letters are simply strips of fabric glued on to a paper mache or cardboard shape. Here, letters are made by sewing a 3 Dimensional 'outer skin' which is then upholstered over a precision cut 2" memory foam shape leaving the letter soft to the touch, light in weight and highly compressible. The letters shape is then controlled by backing the foam and fabric onto a hardboard back which is then fabric covered and stapled. This method of construction ensures the letter will last a lifetime and not simply fall apart if it gets damp.

  Q I've seen other fabric letters discolour or stained over time where the glue has aged, will this happen with our letters from the Fabric Letter  Company?

No, since our letters are sewn together and upholstered there is no need for gluing we just use good old fashion upholstery staples.

  Q Can I choose where the embellishments are positioned on my letters?

Yes you can, if you have a particular preference, just e-mail your requirements and they will be added to your order details.

  Q Can I choose which embellishments I prefer, shape colour etc?

Providing the embellishments are in the current range then there is no reason why you can not have your preferred choice.

  Q I would like some Lovely Letters but can't find a fabric to match my child's bedroom.

If you have your own fabric available, and it is a good quality cotton, the kind you would use for curtains or cushions, we are able to turn this into bespoke Lovely Letters for you.  Simply email us with your requirement and we can provide further advice and information.

Caring for you letters

   Q How should I maintain the letters?

We recommend that the letters are removed from the wall periodically hovered with a vacuum cleaner and bristle attachment. The letters can not be washed in a washing machine as doing so would damage the wooden backing.

  Q How can I clean the letters ?

Letters can't be machine washed, although careful spot cleaning may be carried out.

Privacy Policy

Fabric Letter Company is committed to protecting and respecting your privacy when visiting this website.

This privacy policy sets out how Fabric Letter Company will use any personal data that you provide, or that may be collected as a result of you visiting this website.

COLLECTED INFORMATION
Fabric Letter Company may collect and process the following data:


•Any information that you provide by submitting forms on this website.  This includes information at the time of placing an order and filling in the contact form.
•We may keep a record of any correspondence if you should contact us.
•Details of transactions you may carry out through our site and of the completion of your orders.

We do not store credit card details nor do we share customer details with any 3rd parties.

USE OF THE INFORMATION
We use the information about you in the following ways:

•To process your order correctly and advise you of any problems that may arise.
•Where you have consented, to provide you with website updates and special offers that we feel will be of interest to you.  The information will never be shared with any third parties.

IP ADDRESSES AND COOKIES  
We may collect information about your computer; this is statistical data concerning your browsing actions and does not identify you individually.  This information includes your IP address where available, operating system, browser type and visits to the website. This information will never be shared with any third parties.  

THIRD PARTY WEBSITES
The Fabric Letter Company website may contain links to and from other websites, advertisers and affiliates.  If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data.  We do not accept any responsibility or liability for these policies.

CHANGES TO THIS PRIVACY POLICY
Fabric Letter Company may change this policy from time to time by updating this page. You should
check this page from time to time to ensure that you are happy with any changes.


Order Cancellations

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you.

Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

If you wish to cancel your order you can notify us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below.

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been miss-spelt.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

Returns and exchange

If you are not completely satisfied with the goods, simply return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order. The costs of returning goods to us shall be borne by you.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to us will not apply in the following circumstances:

  • Any products that we have made, personalised or customised specifically for you
  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
  • If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind

We regret that postage and packing costs for unwanted items cannot be refunded. Even if you have qualified for free delivery when placing your order, a postage and packing charge of £1.25 per item will be levied on unwanted items and deducted from any refund given.

Please note:

  • You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
  • The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
 

TERMS OF SERVICE

OVERVIEW

This website is operated by Jennifer Mitchell trading as Fabric Letter Company. Throughout the site, the terms "we", "us" and "our" refer to Jennifer Mitchell trading as Fabric Letter Company. Fabric Letter Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of consent in your country of residence, or that you are the age of consent in your country of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Fabric Letter Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Fabric Letter Company & our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.


SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

 


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